Umi of Japan

For Massachusetts locals, the search for a new and exciting Japanese dining experience can often lead to a variety of options. In Saugus, Umi of Japan is one such establishment that offers Japanese cuisine. As with any new dining venture, understanding what to expect can help shape your experience. This article aims to provide an informative overview of Umi of Japan, drawing on publicly available information and customer insights to give you a clearer picture.

Umi of Japan presents itself as a Japanese restaurant, offering a range of dishes that often include staples found in similar establishments. Located on a busy thoroughfare in Saugus, it aims to cater to both dine-in customers and those seeking convenient takeout options. Like many restaurants that cater to a broad audience, it may feature a diverse menu that extends beyond traditional Japanese fare, sometimes incorporating elements that resonate with local tastes. For Massachusetts residents considering a visit, it's always helpful to gather as much information as possible to align expectations with the reality of the dining experience. Customer reviews offer varied perspectives, highlighting the importance of personal experience in forming an opinion about any restaurant.

Umi of Japan is situated at 1201 Broadway, Saugus, MA 01906, USA. Broadway, also known as Route 1, is a major commercial strip in Saugus, making the restaurant accessible to a wide area of Massachusetts. Its location on this busy road means it’s easily reachable for residents not only from Saugus but also from surrounding towns like Lynnfield, Melrose, and Revere. Being on a main route generally provides straightforward navigation for drivers, and commercial areas often have parking available, though specific details regarding parking at this exact address are not explicitly provided in the reviews. For locals accustomed to the Saugus stretch of Route 1, the location of Umi of Japan would likely be familiar and convenient, offering a dining option within a well-trafficked commercial zone.

Based on the typical offerings of Japanese restaurants of this type and general customer expectations, Umi of Japan would likely provide the following services:

• Dine-In Service: The restaurant is open for customers to sit and enjoy their meals on-site.
• Takeout: Like many eateries in busy areas, it is expected that Umi of Japan offers takeout services, allowing customers to order their food to be picked up and enjoyed elsewhere.
• Delivery: It's common for restaurants in this region to partner with third-party delivery services (such as Uber Eats, DoorDash, or Grubhub) to offer delivery to local residents. While not explicitly confirmed, this is a standard offering in today's market.
• Menu Variety: A typical Japanese restaurant would offer a range of dishes, including:
  • Sushi and Sashimi: Various rolls, nigiri, and fresh fish selections.
  • Teriyaki Dishes: Options like chicken, steak, or salmon teriyaki.
  • Tempura: Lightly battered and fried vegetables or seafood.
  • Noodle Dishes: Such as ramen or udon (if available on their menu).
  • Appetizers: Common starters like dumplings, spring rolls, or edamame.
  • Beverages: A selection of soft drinks, and potentially traditional Japanese beverages or alcoholic options if licensed.

It's always advisable for patrons to check the restaurant's current menu or call ahead to confirm specific offerings and availability.

Based on the provided customer reviews, it's important for Massachusetts locals to approach Umi of Japan with tempered expectations. Here are some key points from customer experiences:

• Varied Customer Experiences: Reviews indicate a wide range of experiences, from some customers praising the food as "Excellent" and "Amazing" or "Best food I've had in a long time," to others describing it as "horrible," "disgusting," or "the worst." This suggests inconsistency in service or food quality, or highly subjective taste preferences among patrons.
• Concerns Regarding Food Quality and Hygiene: Several negative reviews highlight significant issues, including a "LONG HAIR in my fried rice," "fish looked old," and sushi that "wasn't holding together at all" with "a fishy smell." These are serious concerns regarding food safety and freshness that potential diners should be aware of.
• Customer Service and Communication Issues: One review noted that a server "didn’t speak a word of English" when a hygiene issue was reported, leading to miscommunication. Another mentioned a situation where the staff "kept asking for money even though we already had gived 23 dollars when the meal was 16" and did not give back change, pointing to potential issues with billing and communication.
• Menu Order Accuracy: A customer reported that they "asked for no vegetables and she still gave them to us," indicating issues with order customization accuracy. Another mentioned receiving incorrect sushi rolls.
• Flavor Profile Concerns: Reviewers described the food as lacking flavor, with complaints such as "steak taste didn’t have much flavor," "rice tasted like bad water," and "duck sauce tasted like bad water." Sushi was criticized for "lack of flavor" and "weird lemon flavor."
• Atmosphere and Cleanliness Concerns: The restaurant's atmosphere was described as "poor," "dark in the restaurant, but not in an intentional romantic way." The bathroom was noted as "wasn’t well attended" with "a bad smell."
• Positive Mentions (from some reviews): Despite the significant negative feedback, some reviews did mention positive aspects like "Excellent food and service," "Always delicious and top quality food," "quick with preparing the food," and "Really good as always." The crab rangoons and Idaho Maki were specifically praised by some. This suggests that while some experiences are very negative, others have found satisfaction.

Given the conflicting and strong feedback, prospective diners in Massachusetts are advised to exercise caution and perhaps manage expectations closely when considering Umi of Japan.

Based on the provided customer reviews, specific ongoing promotions or special offers for Umi of Japan are not explicitly detailed. However, some reviews indirectly suggest that deals or specific pricing might influence customer decisions, such as the mention of a "lunch special." In general, Japanese restaurants, especially those located in bustling commercial areas like Route 1 in Saugus, often implement various strategies to attract and retain customers. For Massachusetts locals considering Umi of Japan, potential promotions might include:

• Lunch Specials: Many Japanese restaurants offer set lunch menus or bento box deals at reduced prices during specific midday hours. The mention of a "lunch special" in a review could hint at such an offering.
• Combo Deals: Package deals that combine an entrée with appetizers or a drink, providing a meal at a fixed price.
• Online Ordering Discounts: Restaurants frequently offer discounts for orders placed through their own website or via popular third-party delivery platforms (like Uber Eats, DoorDash, or Grubhub) to encourage digital orders.
• Seasonal Promotions: Occasional offers tied to holidays or specific seasons might feature unique dishes or special pricing.

To get the most accurate and up-to-date information on any current promotions, Massachusetts locals are strongly advised to check Umi of Japan's official website (if available), their listings on popular food delivery apps, or to call the restaurant directly at the provided phone number. This would be the best way to determine if any special offers are available at the time of your visit.

If you wish to contact Umi of Japan for inquiries about their menu, services, or to place an order, here is their contact information:

• Address: 1201 Broadway, Saugus, MA 01906, USA
• Phone: (781) 233-8383
• Mobile Phone: +1 781-233-8383

It may be helpful to call ahead, especially if you have specific questions or concerns, particularly given some of the varied customer feedback regarding communication.

For Massachusetts locals considering Umi of Japan in Saugus, the suitability of this restaurant appears to be a matter of individual experience and priorities, given the highly mixed customer reviews. On one hand, some patrons have lauded the food as "Excellent," "Amazing," and "top quality," with mentions of good sushi and crab rangoons. For these individuals, Umi of Japan could represent a satisfying option for Japanese cuisine in the Saugus area.

However, it is crucial for prospective diners to be aware of the significant negative feedback. Serious concerns were raised regarding hygiene (e.g., a "LONG HAIR in my fried rice"), food quality (e.g., "fish looked old," "horrible" taste, bland fried rice, "bad water" tasting duck sauce), and inconsistencies in order accuracy (e.g., vegetables included when requested otherwise). Issues with customer service and communication, including language barriers and alleged overcharging without providing correct change, also present notable drawbacks that could severely impact a dining experience. The description of a "poor" and "dark" atmosphere with an unkempt bathroom further adds to the concerns.

Therefore, while Umi of Japan is conveniently located on a main Saugus thoroughfare, and some have had positive experiences, potential local customers in Massachusetts should proceed with caution. It may be suitable for those willing to take a chance based on the positive reviews, perhaps starting with a small order to gauge the current quality and service. However, for diners who prioritize consistent food freshness, impeccable hygiene standards, and clear communication, the strong negative feedback suggests that careful consideration is warranted before choosing Umi of Japan for their next Japanese meal. It highlights the importance of personal discernment when local word-of-mouth offers such conflicting viewpoints.

Umi of Japan

1201 Broadway, Saugus, MA 01906, USA